Frequently Asked Questions
Everything you need to know about Fossil Great White products and services.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take up to 10-14 business days depending on the destination.
Do you offer a warranty on your products?
Yes, all Fossil Great White products come with a 12-month limited warranty that covers manufacturing defects. Please retain your digital receipt for any claims.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your materials ethically sourced?
At Fossil Great White, we are committed to sustainability. We partner only with suppliers who adhere to strict ethical labor practices and environmental standards.